Q: How come the item I have received is smaller than what is shown in the picture?
A: We enlarged picture of our stone, customer can have a better view on the stone and stone shape, and pattern. We do provide dimensions for all our stone, please read it carefully.
Q: Why is the stone color little different from the picture?
A: All stone photos are taken by professional photographers. They use many photo equipments, like Flash, Day Light and etc. Some of the stone color might have effected a little. (Example: A Moonstone stone is white in color, under the flash and lights it might affect the color a little and it shows blue sheen.) If you bring the stone outside under the sunshine you will see the same piece showing under the day light.
Q: What are the delivery times?
A: We ship within 2 working days.
Q: Am I responsible for international duties and custom fees?
A: For International Orders, we are not responsible for any fees that your country have charged you, example like Duty, Taxes, Postal Delivery Fee, or some other fees that your country had applied.
Q: What is the payment option?
A: All credit cards through Paypal.
Q: What is your return policy?
A: Please contact us within 7 days after item received, and the return shipping is paid by the buyer, our customer service will work out a solution such as refund.
Q: Are all stones Genuine?
A: Yes, all of our stones in store are genuine. If you have a question on one of the stones, please contact our customer support.
Q: What happen I feel the stone I received is not genuine, what can I do?
A: All stone we have tested before we list them up in our store. It will be guaranteed genuine stone.
Q: Item show on the picture, is that what exactly the same item I will receive?
A: Yes, what you see in the picture is what actual item you going to receive.
Q: I can't find my answer on the FAQ lists, What should I do?
A: CLICK HERE TO CONTACT US I do try respond as quickly as possible. I will be glad to answer any question you may have, so please feel free to contact me anytime